Privacy & Data

• Names and profile notes for participants your coordinator sets up.
• Shift-report content you write (mood, mobility, communication, self-care, behaviour, handover).
• Basic account info (name, email) for workers and coordinators.

• Coordinators see all reports for their own family's participants.
• Support workers only see the participants they're linked to, and only their own submitted reports.
• Other families cannot see your reports. Data isolation is enforced at the database level (Row Level Security), not just hidden in the UI.
• Reports may be reviewed by allied health or NDIS-related parties where the coordinator chooses to share them.

All information is stored in an encrypted, access-controlled database managed by Sunflower HQ. Every request is checked against your role and family membership before any data is returned.

• Record only what you directly observed during your shift.
• Don't share your login.
• Don't discuss participant information outside your support role.
• AI (if enabled later) only drafts sentences from your answers — you are always responsible for reviewing and confirming before submitting.